M.A.C.S identifies a Customer's problems at an early stage,
we carry out detailed and verified assessments of borrowers’ current financial situations.
As an independent intermediary, M.A.C.S is able to secure a Customer's confidence, we facilitate a detailed analysis of the customers financial status in order to arrange payments to Lender's, Council's and Landlord's.
Extensive research by our Counsellor's show that face to face interviews and payment plan schedule arrangement with customers can increase payment commitments to 87%.
Our Counsellor's are professional, experienced and comprehensively trained.
Our counsellor's compile a report which details the borrower's circumstances and reason for non payment or arrears. We always attempt to obtain a proposal from the customer to discharge the arrears based on their income and expenditure, therefore giving clients and customers the information to work out debt restructuring or repayment schedules.
M.A.C.S Counsellor's are the only Counsellor's in Ireland to be legally and financially qualified.
Our Counsellor's are professional, experienced and comprehensively trained,
our Counsellor's are also trained field call experts and investigators.
We are the leading service provider of mortgage arrears counselling and Loan Arrears Counselling to Ireland's lenders, councils and landlords
M.A.C.S is called in by lenders, councils and landlords to go out to customers who have fallen into arrears and find out the full extent of their different debts.
Under instructions from lenders, councils and landlords we visit customers at their home and discuss the reasons for their mortgage, loan or rent arrears.
We also provide comprehensive information on the customer and property visited, including the customers work status, debts, lifestyle and other tenants in the property.
We compile detailed reports providing up to date information about the customers, and details of the present occupancy. We also seek long-term solutions intended to retain goodwill and yet ensure customers meet their payment commitments.
M.A.C.S use arrears management software to ensure that all visits are within protocol and the client has a record of the visit and the detailed finaincial assessment of the customer.
Every M.A.C.S counsellor is comprehensively trained and fully understands
the sensitivities of the services we provide on behalf of lenders, councils and landlords.
Many Customers panic and ignore the whole "mess" after a warrant is issued for eviction. A visit from one of our Counsellors 1-2 weeks before the eviction date can sometimes stop the eviction continuing. Our Counsellor's can visit the customer and attempt to arrange payments to stop it..
When a customer has left a property, with an outstanding balance owed, our counsellors can meet with the debtors and arrange a schedule to repay the debt.
We are able to establish who is living at the target address in
the event of a lender, council or landlord suspecting that the customer
has vacated / abandoned the property.
We can quickly provide information about any property that has been abandoned or if it lies empty.
M.A.C.S have achieved outstanding success in locating debtors, absconders and beneficiaries
within Ireland and the UK, our experienced trace locators and investigators have a 93% success rate, of which we are very proud.
